Privacy Policy

Introduction

Dice Device is committed to safeguarding your privacy.

This Privacy Notice outlines our data protection practices, including how we collect, use, disclose, and protect your Personal Information, and your rights regarding your Personal Information while you are using and visiting our WTF Games Casino.

In this Privacy Notice, you will learn about:

What information we collect
Minors
How We Use the Collected Information
Marketing
With Whom We Share Information
Transfer of Information
Third Party Tracking Technologies
Third Party Services
Retention of Personal Information
Your Rights
How We Keep Your Information Secured
Changes to the Privacy Notice
How to Contact us

Read this Privacy Notice carefully. By using our Services, you agree to the Privacy Notice. If you have any questions or comments, contact our Data Protection Officer at: Compliance@dicedevice.com  

Company Details

Dice Device
2nd Floor, O'Neal Marketing Associates Building
Wickham's Cay II
PO Box 3174, Road Town
Tortola
British Virgin Islands
VG1110
Registration Number: 1661017

1.      WHAT INFORMATION WE COLLECT

We collect two types of information from our Users:

Personal Information

• Registration details: When you open an account, you may be required to provide us with details such as username, password, first and last name, email address, gender, birth date, physical address, country, ID number, phone number, and occupation.
• Government-issued ID: For verification, we may ask for a copy of your ID and proof of address.
• Payment information: We may collect information on your preferred payment method, including wallet details
• Voluntary information: Information you provide voluntarily while communicating with us.
• Device information: Identifiers such as UDID, IMEI, MAC address, browser fingerprinting, IP address, and geo-location data.
• Communications: We record or monitor communications, including emails, chats, and calls, for support, training, and security purposes.
• Social networks: If you register through a social network account, we access basic information from that account.
• Information from third parties: We collect information from third-party service providers, including credit history and other financial information relevant to our services.

Non-Personal Information

• The second type of information we collect is un-identified and non-identifiable information about users, gathered through their use of the Services (“Non-Personal Information”). This includes technical and aggregated usage information, such as the user’s operating system, browser type, screen resolution, browser and keyboard language, click-stream data, activities on the Services, visit duration, and related timestamps.
• For clarity, any Non-Personal Information linked to Personal Information will be treated as Personal Information as long as the connection exists.

Types of Non-Personal Information we collect:

• Technical information: To enhance the Services and improve user experience, we collect technical data from your device, including browser and operating system type, language preference, access times, and the domain name of the website you linked from.
• Gameplay information: We record gameplay data, such as deposits, bets, bonuses, session duration, and high scores. This information may be shared and published on our platforms.
• Device and connection information: If you download our software, we may collect information from your device for security and fraud prevention. This includes detecting software associated with fraudulent activity or checking if your connection uses a VPN or proxy.
• Analytics information: We collect data about your use of the Services, such as application usage, log files, user activity (pages viewed, time spent on pages, clicks, actions), timestamps, and alerts. This helps us troubleshoot errors and conduct research and analytics.
• Anonymous information: We may anonymize or de-identify collected information so it cannot personally identify you. We can use and disclose this aggregated or de-identified information without restrictions, including for advertising or marketing purposes.

2.      Minors

The Services are not intended for individuals under the age of 18 or the legal age of consent in their jurisdiction, whichever is higher (“Legally of Age”). If you are not Legally of Age, do not use the Services or provide any Personal Information to us.

We reserve the right to verify any Personal Information collected. If we discover that a user who is not Legally of Age has shared information, we will discard it. If you believe a minor has shared information with us, please contact us.

3.      How We Use the Collected Information

We use your Personal Information for the following purposes:

• To set up, manage, and update your account.
• To provide and operate the Services (e.g., betting and payment processing).
• To communicate with you and inform you of updates and special offers.
• To market our Services and serve you advertisements, including behavioural advertising.
• To conduct analytics, statistics, and research to improve and customize the Services.
• For Customer Relationship Management, support, and troubleshooting.
• To develop, customize, and improve the Services based on user preferences.
• To provide a responsible gaming environment.
• To process your requests to exercise your User Rights.
• To identify and authenticate your access to certain features.
• To detect and prevent fraudulent and illegal activities.
• To investigate policy and User Agreement violations and enforce our policies.
• To resolve disputes related to your use of the Services.
• As required by law or regulation (e.g., KYC and Anti-Money Laundering requirements) or to comply with legal processes or government requests.
• Identity verification, while in some instances consent based.

4.      Marketing

We, or our third-party subcontractors, may use your Personal Information (such as your name, address, email, and phone number) to provide you with promotional materials about our Services and related products, services, websites, and applications. These may come from:

• White Label Brands
• Business partners and affiliates (collectively, “Marketing Affiliates”)

We may share your Personal Information with our Marketing Affiliates to offer you different marketing promotions that we believe are relevant to you. These promotions may be delivered via email, post, SMS, or phone.

You can update your marketing preferences at any time through Customer Services. If you download our Software, notification software may also be installed on your device to send you updates about new features, service communications, offers, and promotions. By downloading the Software, you consent to receiving these notifications. To stop receiving notifications, you will need to manually uninstall the notification software from your device.

You can decline further marketing offers from us or our Marketing Affiliates at any time by contacting us via our support email. Note that even if you unsubscribe from marketing emails, we may still send you service-related updates and notifications.

5.      With Whom We Share Information

We do not rent, sell, or share your Personal Information with third parties (“Recipients”) except as described in this Privacy Notice. Personal Information will be disclosed to Recipients only as needed for specific purposes.

We share Personal Information with:

• Subcontractors and third-party service providers (e.g., cloud computing companies, marketing affiliates, identity verification, and fraud prevention services)
• Credit reporting agencies and identity verification providers including for the purpose of identity verification
• Payment service providers, processors, and banks
• Third parties involved in the operation or promotion of In House Brands or White Label Brands
• Organizers of offline events or tournaments
• Hotels and flight companies (for offline events and promotions)
• Auditors, contractors, or advisers of our  business processes
• Third parties investigating or preventing fraudulent or illegal activity (e.g., governmental authorities, police, banks)
• Licensing authorities, governmental and regulatory bodies
• Potential purchasers or investors or in the event of a corporate transaction (e.g., sale, merger, reorganization)

We share Personal Information for purposes such as:

• Storing information on our behalf (e.g., cloud computing services)
• Processing information to assist with business operations (e.g., payments, authentication, auditing, fraud prevention, identity verification)
• Performing research, technical diagnostics, or analytics
• Communicating targeted advertising and promotional materials
• Protecting our rights or legal claims, enforcing policies, ensuring safety, investigating fraud, or addressing technical issues

6.      Transfer of Information

Since we operate globally, it may be necessary to transfer your Personal Information to different legislations.

We strive to protect your Personal Information in accordance with our privacy notice, using contractual means (such as approved contractual clauses for data transfer) or other safeguards.

If you feel your privacy has been violated or if someone has misused the Services, please contact us via our support email.

7.      Third Party Tracking Technologies

When you visit or access our Services, we use (and authorize third parties to use) web beacons, cookies, pixels, scripts, tags, and other technologies (“Tracking Technologies”).

These Tracking Technologies allow us to automatically collect information about you and your device to enhance navigation, improve performance, and customize your experience. We also use this information for statistics, analytics, and to deliver tailored content and services.

Third parties may also collect information about you through Tracking Technologies. For more details, please visit our Cookie Policy.

8.      Third Party Services

While using the Services, you may encounter links to third-party websites, services, or applications. This Privacy Notice does not apply to these third-party sites, even if they are accessible through our Services.

These third-party sites are independent, and we are not responsible for their privacy practices or legal matters. We encourage you to read their privacy policies and terms of use before interacting with them.

You assume all risks of using third-party websites, services, or applications. We are not liable for any issues arising from your use of them.

9.      Retention of Personal Information

If you have an account with us, we will retain your Personal Information while your account is active. We may also retain your data to comply with legal obligations, such as gambling regulations, Know-Your-Customer, and Anti-Money Laundering requirements.

We may keep your Personal Information longer if necessary for legitimate interests, such as fraud prevention and record keeping.

10.  Your Rights

You may contact us at any time to:

1. Access or delete your Personal Information.
2. Change or update your Personal Information (e.g., correct errors).
3. Restrict or stop further use of your Personal Information.
4. Receive your Personal Information in a machine-readable format.

These rights are subject to legal requirements, including gambling regulations and other reporting obligations. We may also correct, update, or remove incomplete or inaccurate information as needed. To exercise your rights, please email Compliance@dicedevice.com and we will make reasonable efforts to address your request.

11.  How We Keep Your Information Secured

We take great care to secure your information. We have implemented physical and technological safeguards to prevent unauthorized access, maintain data security, and use information correctly. These safeguards vary based on the sensitivity of the information.

We use industry-standard procedures and controls, such as:

• Secure network topology with intrusion prevention and firewall systems.
• Encrypted communication.
• Authentication and access control.
• External and internal audits.

While we take reasonable steps to protect your information, we cannot guarantee against unauthorized access or misuse. We make no warranty that we can prevent such access.

12.  Changes to the Privacy Notice

We reserve the right to change this Privacy Notice at any time, so please check this page frequently. We will notify you of substantial changes via the Services or by email. These changes will take effect seven (7) days after the notice is provided. Other changes are effective as of the “Last Revised” date, and your continued use of the Services after this date means you accept and agree to the changes.

13.  How to Contact us

If you have any questions about the Services or the information we collect and how we use it, please contact us via support@wtfgames.com. We will try to respond within a reasonable timeframe.